News

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Customer Experience Centre at Northern

Customer service coup for Northern as its Customer Experience Centre achieves ServiceMark accreditation by The Institute of Customer Service

The Customer Experience Centre at Northern has been awarded ServiceMark accreditation by The Institute of Customer Service, the UK’s independent professional body for customer service.

Class 333 - Digital Makeover

Northern’s fleet improvements continue apace with Class 333 trains serving North & West Yorkshire the latest to undergo digital upgrades

Northern’s programme of digital upgrades to its fleet continues apace with its Class 333 trains the latest to offer an improved experience to customers.

Brick incident at Hull Paragon

Baby hit by flying glass as brick thrown at train window

A baby has been hit by flying glass after a brick was thrown at a train on approach into Hull Paragon station yesterday.

Northern Trains (Strike Timetable)

Northern announces details of timetable for RMT strike dates next week

Northern has published timetables for the skeleton service it will operate on the three dates next week (Tues 21, Thurs 23 & Sat 25 June) when industrial action by the RMT union is set to take place.

Ilkley Alan Titchmarsh-3

Alan Titchmarsh judges green-fingered primary schools' creations at Ilkley station

Five primary schools went head-to-head at a Northern station to see who is more green-fingered according to TV’s top gardener.

Northern Train 2022

Northern advises customers DO NOT TRAVEL during the week of RMT industrial action

Northern Trains is asking customers not to travel on its services between 21 – 26 June because of industrial action by the RMT

Blackpool train

Northern all set to celebrate Blackpool Pride with customers and colleagues this weekend

Northern is celebrating Pride Month alongside colleagues and the communities across its rail network.  

Richard Holt

Meet the man responsible for keeping Northern’s fleet of over 360 trains ‘spick and span’

Northern has appointed Richard Holt from Skipton as its new head of train presentation.

Liam & Jennifer King 1

Newlyweds Express: Couple take the train to wedding celebrations

Northern train passengers at Manchester Oxford Road were surprised to find themselves sharing their journey with a bride and groom last week.

Northern 150 & 156 north of Disley 190322 TM3

Engineering work to take place over the Jubilee weekend on Northern network

Northern is advising customers travelling over the Jubilee weekend to check before they travel and be flexible with their journeys as planned engineering work means there will be changes to services.  

Jubilee

Northern encourages thanks as part of Queen’s Platinum Jubilee celebrations

Northern, the biggest train operator in the North of England is celebrating Her Majesty The Queen’s Platinum Jubilee by supporting the national themes of ‘thanks’ and ‘contribution’ with various activities taking place across its network.

Northern careers - Manchester 68

The north’s biggest train operator achieves Gold Standard from Investors in People

Northern is delighted to confirm that it has been awarded the Gold standard to the internationally recognised Investors in People scheme.