News
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Customer service coup for Northern as its Customer Experience Centre achieves ServiceMark accreditation by The Institute of Customer Service
The Customer Experience Centre at Northern has been awarded ServiceMark accreditation by The Institute of Customer Service, the UK’s independent professional body for customer service.
Northern’s fleet improvements continue apace with Class 333 trains serving North & West Yorkshire the latest to undergo digital upgrades
Northern’s programme of digital upgrades to its fleet continues apace with its Class 333 trains the latest to offer an improved experience to customers.
Baby hit by flying glass as brick thrown at train window
A baby has been hit by flying glass after a brick was thrown at a train on approach into Hull Paragon station yesterday.
Northern announces details of timetable for RMT strike dates next week
Northern has published timetables for the skeleton service it will operate on the three dates next week (Tues 21, Thurs 23 & Sat 25 June) when industrial action by the RMT union is set to take place.
Alan Titchmarsh judges green-fingered primary schools' creations at Ilkley station
Five primary schools went head-to-head at a Northern station to see who is more green-fingered according to TV’s top gardener.
Northern advises customers DO NOT TRAVEL during the week of RMT industrial action
Northern Trains is asking customers not to travel on its services between 21 – 26 June because of industrial action by the RMT
Northern all set to celebrate Blackpool Pride with customers and colleagues this weekend
Northern is celebrating Pride Month alongside colleagues and the communities across its rail network.
Meet the man responsible for keeping Northern’s fleet of over 360 trains ‘spick and span’
Northern has appointed Richard Holt from Skipton as its new head of train presentation.
Newlyweds Express: Couple take the train to wedding celebrations
Northern train passengers at Manchester Oxford Road were surprised to find themselves sharing their journey with a bride and groom last week.
Engineering work to take place over the Jubilee weekend on Northern network
Northern is advising customers travelling over the Jubilee weekend to check before they travel and be flexible with their journeys as planned engineering work means there will be changes to services.
Northern encourages thanks as part of Queen’s Platinum Jubilee celebrations
Northern, the biggest train operator in the North of England is celebrating Her Majesty The Queen’s Platinum Jubilee by supporting the national themes of ‘thanks’ and ‘contribution’ with various activities taking place across its network.
The north’s biggest train operator achieves Gold Standard from Investors in People
Northern is delighted to confirm that it has been awarded the Gold standard to the internationally recognised Investors in People scheme.