Customer service coup for Northern as its Customer Experience Centre achieves ServiceMark accreditation by The Institute of Customer Service
The Customer Experience Centre at Northern has been awarded ServiceMark accreditation by The Institute of Customer Service, the UK’s independent professional body for customer service.
Northern’s fleet improvements continue apace with Class 333 trains serving North & West Yorkshire the latest to undergo digital upgrades
Northern’s programme of digital upgrades to its fleet continues apace with its Class 333 trains the latest to offer an improved experience to customers.
The north’s biggest train operator achieves Gold Standard from Investors in People
Northern is delighted to confirm that it has been awarded the Gold standard to the internationally recognised Investors in People scheme.
Reward offered after Northern driver injured by brick thrown at train
‘Stop taking risks on the railway’.
Northern customers warned of weekend disruption
Northern is warning customers that some disruption is likely this weekend as the rail operator continues to feel the impact of coronavirus.
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Customer service coup for Northern as its Customer Experience Centre achieves ServiceMark accreditation by The Institute of Customer Service
The Customer Experience Centre at Northern has been awarded ServiceMark accreditation by The Institute of Customer Service, the UK’s independent professional body for customer service.
Northern’s fleet improvements continue apace with Class 333 trains serving North & West Yorkshire the latest to undergo digital upgrades
Northern’s programme of digital upgrades to its fleet continues apace with its Class 333 trains the latest to offer an improved experience to customers.
Baby hit by flying glass as brick thrown at train window
A baby has been hit by flying glass after a brick was thrown at a train on approach into Hull Paragon station yesterday.