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Customer Experience Centre at Northern

Customer service coup for Northern as its Customer Experience Centre achieves ServiceMark accreditation by The Institute of Customer Service

The Customer Experience Centre at Northern has been awarded ServiceMark accreditation by The Institute of Customer Service, the UK’s independent professional body for customer service.

Class 333 - Digital Makeover

Northern’s fleet improvements continue apace with Class 333 trains serving North & West Yorkshire the latest to undergo digital upgrades

Northern’s programme of digital upgrades to its fleet continues apace with its Class 333 trains the latest to offer an improved experience to customers.

Brick incident at Hull Paragon

Baby hit by flying glass as brick thrown at train window

A baby has been hit by flying glass after a brick was thrown at a train on approach into Hull Paragon station yesterday.