News

Northern is calling on all customers to plan their travel carefully this bank holiday weekend.

Following the publication of its interim report in September, the ORR hasbeen carrying out an investigation into Northern’s provision of passenger information during the disruption following the May 2018 timetable change.

The ORR has confirmed that its investigation found Northern took reasonably practicable steps to provide appropriate, accurate and timely information and therefore was not in breach of its passenger information obligations.

Northern has announced the introduction of further penalty fare routes across the network.

A spokesman for Northern said: “Northern is introducing £500m of new trains across its network over the next 12 months to provide a much better experience for customers, with free WiFi, at-seat power sockets, air conditioning and more space than the trains they will replace.

Northern has now refurbished more than 50 per cent of its trains. The news comes as Northern launched its 123rd refurbished train into service.

Northern has introduced the first of its fully refurbished trains to the North East.

Northern’s plan to refurbish its fleet of trains is on track following the first completion of upgrade work to a Class 333 train.

Northern is giving customers new ways to save this half term.

RMT has agreed to suspend its strike action and recommence talks about the future role of the conductor. This follows positive discussions between RMT and Northern - brokered by ACAS Chair, Sir Brendan Barber.

Northern and Direct Rail Services (DRS) recently said goodbye to the Class 37 locomotives in Cumbria with a charity farewell service.

Northern has issued the following response after the release of the latest results from the National Rail Passenger Survey.

Ms Bremner has made a number of valid complaints about our services and we have apologised to her for the inconvenience this has caused.