News

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National Customer Service Week - Northern Trains Limited

Tour guide, therapist, translator & comedian: It’s all in a day’s work for Northern staff as train operator marks National Customer Service Week 2022

Train operator, Northern is marking the start of National Customer Service Week tomorrow (Monday, 2 October) by highlighting some of the roles its staff unexpectedly find themselves in, in the pursuit for excellent customer service.

Blackpool North Station 160622 NTTM02 - PRgloo

No Northern trains will run on 1st and 5th October due to strike action by the ASLEF and RMT unions.

Northern is warning customers that as a result of strike action on Saturday 1 and Wednesday 5 October, the train operator cannot operate any services on those days. 

Barrow memorial garden with planters, a picnic bench and colourful flowers

Memorial garden in full bloom at Barrow station

A team of Northern traincrew based in Barrow have turned disused land into a memorial garden to remember three of their colleagues.  

Art work at South Bank (2)

Community artwork adds a splash of colour to Tees Valley station

Colourful creations by the local community, are now centre stage at one of Northern’s Tees Valley stations. 

Water-Trak-4

Eureka! New leaf-busting technology fitted to Northern trains ahead of autumn

Northern is fitting new technology to a number of its trains to help combat leaves on the line and stop disruption for passengers during autumn.  

Northern train - October strikes

Latest strikes by RMT and ASLEF unions force train operator Northern to advise customers ‘Do Not Travel’ on THREE separate dates in October

Strikes by the RMT and ASLEF unions in October have forced the train operator Northern to advise its customers across the North of England ‘Do Not Travel’ on three separate dates.

Northumberland Line-2

North Tyneside businesses pledge support for Northumberland Line as leaders experience new train route

Business leaders in North Tyneside have been given a glimpse into the future of commuter travel as they boarded a special train service on what will be the new Northumberland Line.  

Dangerous roll-call of itmes - Northern Trains Limited

THIS MUST STOP! Dangerous roll call of items thrown at trains and left on the track in the last 12 months laid bare by Northern

Trains operated by Northern were the target of almost 70 dangerous attacks in the last 12 months.

Leeds Rhinos Shirt

Northern and Super League to host children from Leeds Children’s Hospital at Grand Final this Saturday

Nineteen children under the care of Leeds Children’s Hospital will be special guests at the Betfred Super League Grand Final this Saturday September 24.

Northern - 15 & 17 September 2022 - Strikes

Strikes by RMT and ASLEF unions next week force train operator Northern to advise customers across the North of England ‘Do Not Travel’

***UPDATE*** Strikes by the RMT and ASLEF unions next week have been suspended following the sad news of HM The Queen's death.

Manchester artwork-3

Second HUGE artwork installed at Manchester Victoria station footbridge

A second piece of iconic artwork, stretching more than 30 metres has been installed on a passenger footbridge at Manchester Victoria station.  

Commuter on Northern train

Northern to reward 1,000 commuters with ‘free’ train journeys to work

Hot on the heels of their £1 ‘Flash Sale’ last week, Northern has now announced plans to reward 1,000 of its season ticket customers with the cost of their commute.