Northern's Better Stations are gathering pace - North East

Northern’s plan to bring Better Stations to its customers is gathering pace.

Following a trial period, in which four stations were equipped with new facilities for customers to test, modernisation work is now set to begin at stations in the north east.


Five stations will see work begin in August, with a further 58 stations in the region earmarked for modernisation during the next two-and-a-half years.

Mike Paterson, Regional Director at Northern, said: “We had a good response to the trial stations and I’m delighted to be able to say that the modernisation of our stations is now fully underway.

“This will be a three-year process which will see the majority of our stations given a new lease of life – with improved facilities to compliment the other work we are doing to modernise the Northern network.”

During August work will start at the first stations in Northumberland and Tyne & Wear with a combination of facilities, such as waiting shelters, improved waiting rooms, customer information, ticket machines, and CCTV being installed. This will be followed in 2018 and 2019 with the modernisation of a further 58 stations in the north east of England

Mike added: “These are early days for the Better Stations project, but during the coming weeks and months our customers will begin to see changes right across the network.

“Our new facilities, designed specifically for Northern, will create a more modern and welcoming feel as we begin the process of developing Northern as a network fit for the 21st Century.

“I’d like to thank everyone who got involved with the initial trial, in May and June, and encourage as many people as possible to get out onto the network to see our modernisation programme in action.”

Better Stations is a key part of Northern’s commitment to modernising the Northern network. Northern has already started to roll out our refurbished trains and the remainder of the fleet will go through this process during the next 18 months. Northern is also committed to bringing 98 new, purpose built, trains to the network by 2020, as well as removing all Pacers within the same timescale.


Contact Information

Glyn Hellam

Media Manager


01904 568652

07795 008693


Notes to editors

Details of the first stations in Northumberland and Tyne and Wear to undergo Better Stations work are as follows:

Cramlington – New waiting shelters, new seating, improved PA, help point, upgraded CCTV, ticket vending machine and improved signage

Dunston – New waiting shelter, upgraded CCTV, ticket vending machine and improved signage

Hexham – Refurbished waiting rooms, wifi, ticket vending machines and improved signage

Metrocentre – Refurbished waiting room, new seating, wifi and ticket vending machines

Sunderland – Smartwall (ticket vending machines)