24 March 2020

Coronavirus travel information

During this difficult time, we’re committed to supporting all our customers and ensuring that if they do need to make that essential journey, it is as safe as it can possibly be.  

Please check before you travel​​​​​​​ 

From today (Tuesday 24 March) Northern Trains, in line with the rest of the industry, is operating a temporary timetable designed to keep key workers on the move. you can find full details of this timetable here.

We are sorry for the inconvenience this will cause our customers. Please check immediately before you travel. Rail replacement services may run on some of the routes.

Information and FAQs about rail services across the country can be accessed here

Buying tickets to travel 

We have suspended the selling of tickets on board trains. 

Customers will still require a ticket to travel and you should buy before you board from stations, ticket machines, and online via the web (www.northernrailway.co.uk) or our mobile app. 

Ticket Offices: Our ticket offices remain open so, if you’re starting your journey from a staffed station during opening hours, our helpful staff will be ready to sell you the ticket you need. 

Ticket Vending Machines: Most of our stations now have Ticket Vending Machines which sell tickets to all locations in the UK. 

Conductors will be available to help customers as needed. 

If your travel plans change​​​​​​​ 

We have made changes to our refunds/amendments policy. Please click here for more details.

Customers who have bought tickets from other retailers should refer to the place of purchase for refund details. 

What Northern is doing to protect customers​​​​​​​  

We have a robust plan in place for cleaning our trains. This includes the removal of litter throughout the day and to ensure all surfaces are cleaned on a regular basis. 

On-board our trains and at stations, where facilities exist, there is soap and water available in our toilets for customers to follow NHS advice to wash their hands for 20 seconds.  

If you come across a toilet with no soap, please alert a member of staff immediately. 

What you can do to protect yourself​​​​​​​  

The Government is advising that only essential travel should be made and passengers should try to avoid rush hour, vary usual travel times to prevent crowding and if possible, work from home. 

If you are showing any Coronavirus symptoms, however mild, you should self-isolate along with other members of your household. The latest Public Health England advice is available here.  

We will continue to do all we can and hope you will also continue to play your part when travelling on Northern services. 

Contact Information